About American Specialty Health Careers

American Specialty Health Incorporated is recruiting a detailed and compassionate Customer Service Representative to join our Remote Customer Service-Clinical department. As a trusted partner to providers, members, and health plans, this position plays a primary role in assisting callers with complex clinical inquiries and benefit resolutions.

If you are looking for an opportunity early in your career to join a growing, national company, this work-from-home position offers a small-company feel focused on professional growth and support. Meet targets, manage priorities, and grow with a team that values your precision.

Key Responsibilities

• Answer inbound calls from Providers, Members, and Health Plans in a professional, courteous, and accurate manner.
• Acknowledge and respond to requests, and utilize online resources and internal software to provide timely responses.
• Ascertain the nature of the call, research details using proprietary systems, and create and record accurate information.
• Review information, diagnosis, and resolve moderately complex requests timely.
• Ensure daily and weekly call management time targets are met while maintaining appropriate follow-up.
• Generate logs requiring further research and forward information to the appropriate internal department.
• Manage priorities and complete other clerical and support tasks timely.
• Communicate confidentiality of sensitive company and customer information.

Qualifications

• High School Diploma or GED certificate required.
• Minimum of 1 year professional customer service experience; experience in a call center environment is preferred.
• No prior professional clinical experience is required.
• Strong verbal communication skills and typing speed and accuracy.
• Basic computer proficiency with Microsoft Office experience, especially Excel, is a plus.
• Excellent attention to detail and ability to work independently in a remote setting.