Call Center Agent – Remote Job USA

Kelly is hiring a Call Center Agent to work as a Medi-Cal Member Agent, helping members with their Medi-Cal program inquiries. You’ll manage inbound calls and occasionally place outbound calls, with the opportunity to cross-train on provider calls as you grow in the role.

This is a long-term, open-ended remote position with a clear path to advancement — strong performers can move into Team Lead or Supervisor roles. Company equipment is provided, and training is fully paid.

What You’ll Do

• Handle inbound calls from Medi-Cal members, and occasional outbound calls, with professionalism and accuracy
• Support members with program inquiries and route them to the right resource
• Cross-train to handle provider calls as your skills develop
• Transfer calls that fall outside your scope to the appropriate team
• Meet performance metrics for attendance, adherence, accuracy, and quality

Must-Have Requirements

• High school diploma or equivalent
• Minimum of 1 year of customer service experience
• Home internet meeting the minimum speed requirement (see note above)
• Experience with computer software, CRM tools, and telephone technology
• Proficient with help desk software, or tech-savvy enough to learn new systems quickly
• Strong problem-solving skills for complex situations
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team

Nice-to-Have Qualifications

• Experience in a call center environment
• Familiarity with Medicare or Medi-Cal programs
• Previous insurance experience

Benefits

• 80 hours of PTO and 9 paid holidays annually
• Voluntary medical, dental, vision, and telemedicine plans
• Term life, whole life, accident, and critical illness insurance
• Legal plan and short-term disability options
• Retirement savings plan and service bonus program
• Transit spending account and paid sick leave per applicable state/local plan
• Company-provided equipment

About Kelly

Kelly connects talented people with top companies for opportunities to learn, grow, and thrive — supporting around 300,000 employees each year with benefits, perks, and career resources designed to fit where you want your career to go next.