Live Chat Representative – Remote Job USA

About the Role

Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.

Day to day, you’ll juggle multiple live chat conversations at once — answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem-solving in a fast-paced, text-based environment.

Compensation for this role ranges from $58,000–$85,000/year, based on experience and qualifications. Additional compensation and benefits details are shared during the hiring process.

Responsibilities

• Respond promptly to inbound customer chats through the company’s live chat platform
• Manage multiple concurrent chat conversations while maintaining accuracy and tone
• Answer questions about products, services, orders, and account details
• Troubleshoot basic issues and escalate complex cases to the appropriate team
• Document each interaction accurately in the CRM or ticketing system
• Follow scripts and brand guidelines while personalizing responses to each customer
• Meet daily and weekly targets for response time, resolution rate, and chat quality
• Identify recurring customer issues and flag trends to the support supervisor
• Stay current on product updates, promotions, and policy changes
• Collaborate with teammates during peak volume to keep queue wait times low

Requirements

• High school diploma or equivalent required
• No prior experience required, though customer service experience is a plus
• Excellent written communication skills with strong grammar and spelling
• Ability to type at least 40 words per minute accurately
• Comfortable navigating multiple software systems and browser tabs at once
• Reliable high-speed internet connection and a quiet home workspace
• Availability to work scheduled shifts, including some evenings or weekends
• Strong problem-solving skills and a patient, positive attitude
• Basic computer proficiency including chat, email, and CRM tools

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling options
• Company-provided equipment for eligible employees
• Paid training and onboarding program
• Opportunities for advancement into senior support or team lead roles
• Employee assistance program
• Monthly work-from-home stipend
• Casual, supportive team culture with regular virtual team events

About Careerscape

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services. Careerscape is supporting the hiring process for this client opening — by applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape and its hiring partners are equal opportunity employers.