Customer Service Representative
CVS Health is hiring a Customer Service Representative to work from home, helping health plan members, employers and healthcare providers understand their benefits and claims. It is one of the more established Remote Customer Service Jobs you will see this week, but it is open only to residents of Nevada, Oregon, Washington and California, and the application window closes November 10, 2026.
What a CVS Health Customer Service Representative does all day
Think of this Customer Service Representative job as part translator, part problem solver. Callers include plan members, employers that offer benefits, and doctors, hospitals and other providers. You research what went wrong with a claim or benefit, explain it in plain language, document the outcome and point people to resources that can help.
- Listen to customers, advocate for them and give clear guidance
- Resolve inquiries efficiently and document every interaction
- Educate customers about available resources and options
- Anticipate needs and offer proactive solutions
- Work with teammates and other departments on service issues
- Keep confidential records of patient information
- Use AI-enabled tools in training and servicing to work faster and solve problems
- Follow policies, procedures and the CVS/Aetna Code of Conduct
How your performance is measured
CVS Health lists five yardsticks: customer satisfaction, living the CVS/Aetna Values in Action behaviors (caring, accountable, innovating with purpose, prioritizing safety and quality), resolving issues on the first call, quality and accuracy with empathy, and reliably keeping to your assigned schedule.
Requirements and the home setup you need
The Customer Service Representative role calls for a high school diploma, GED or equivalent experience, at least six months of customer service experience and basic computer skills. Residency in one of the four listed Pacific time zone states is a must. Preferred extras are a year or more of contact center work, a year or more in claims, provider, dental, medical or related healthcare, and Microsoft Office experience.
Pay, training and benefits
This position pays $18.50 per hour for 40 hours a week. CVS Health says the typical range for the job grade is $17.00 to $28.46 an hour, and that your actual offer depends on factors such as experience, education and geography. Support listed for new hires:
- New colleague orientation
- Training that runs 4 to 18 weeks, depending on the customers supported
- Ongoing coaching and mentoring
- Equipment and resources needed for the work
- Medical, dental and vision coverage, paid time off, retirement savings options and wellness programs, based on eligibility
More benefits details are shared during the application process.
Who this WFH job suits best
If you already have half a year of phone, chat or email support behind you and want a full-time work from home paycheck with healthcare exposure, this Customer Service Representative opening is worth a serious look. It is not an entry-level, no-experience listing, so skip it if you have no prior customer service background and browse our other Remote Jobs instead.
Apply for the Customer Service Representative role
Applications go through the CVS Health careers site. Closing date: November 10, 2026.
Apply on CVS Health Careers Join our WhatsApp channelFrequently asked questions
Can I apply for this Customer Service Representative job from any US state?
No. The listing requires you to live in a Pacific time zone state: Nevada, Oregon, Washington or California.
How much does the work from home job pay?
The posting says this position pays $18.50 per hour. The typical pay range for the job grade is $17.00 to $28.46 per hour.
Is it a full-time WFH job?
Yes, it is full time at 40 anticipated hours a week, and you must be willing to work specific hours with flexibility.
Can I use WiFi for the remote setup?
No. A direct wired ethernet connection with 100 Mbps download and 25 Mbps upload is required. WiFi, hotspots, satellite and fixed wireless are not permitted.
When does the application window close?
CVS Health anticipates the window will close on November 10, 2026.
