Customer Service Representative – Remote – $15/Hr
About the Customer Service Representative remote job
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This job post is specifically for US Military Veterans and Spouses in the categories noted above.
This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.
The employer also does not hire from the cities listed below:
Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry Clarcona Clearwater Cutler Cutler Bay Debary Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood Georgia: Columbus, Valdosta Michigan: Auburn Hills, Detroit, Farmington Hills Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O’Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring New Mexico: Rio Rancho North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands Sneads Ferry Stella Surf City Swansboro Tawara Terrace Teachey Topsail Topsail Beach Trenton Verona Wallace South Carolina: Greenville, Greer, Marietta, Piedmont Texas: Austin, Jacksonville, Laredo
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Customer Service Representative remote job, you will:
Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information.
Assist external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems.
Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products
Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed
Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
Maintain, acceptable productivity levels as set by management.
Standard verification and authentication for customer account – integrity
Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate.
Strong ability to ask probing questions, to discover the wants, interests and needs of our customers.
Create customer cases or provide follow-up on existing customer cases.
Maintain calm demeanor to diffuse escalated customer scenarios.
Be efficient in navigating multiple systems.
Effective listening skills that allow the customer to express their concerns while staying focused on finding a resolution.
Participate in ongoing training and self-development.
Maintain advanced knowledge of procedures, product information and online resource tools.
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
Participate in activities designed to improve business performance.
Ensure that all quality targets are met and maintained.
Deliver expert customer experiences…with a smile.
Auto req ID
444377BR
Minimum Education Required
High School/GED
Job_Category
Work From Home
Additional Qualifications/Responsibilities
YOUR QUALIFICATIONS
Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
Minimum of 6 months to 1 year of solid customer service experience.
Equipment provided but you must provide a secure, quiet and private work space.
Ability to effectively communicate with customers and ask discovery questions.
To have a strong heart and mind for servicing others.
Comfortable with Outlook, asynchronous tools, and Microsoft Excel.
Must be comfortable being on web camera.
Able to utilize tools and resources to efficiently assist our customers.
Need to be able to articulate in a business acumen manner both in verbal and written communications.
Ability to breakdown complex subject matter into relatable knowledge for our customers.
Open and receptive to feedback from leadership.
Proactive in self-upskilling and knowledge training.
Ability to cross reference job aids while assisting a customer and minimize .dead air by building rapport with the customer.
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
Starting wage will be $15 per hour (pay rate will not be below applicable minimum wage).
Paid training two-week training and one week nesting
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
City*
United States
State*
N/A
Job Code
Work_From_Home WFH
Affiliate Sponsor
Concentrix
