Customer Service Representative (Remote)
A medical logistics company is hiring a Customer Service Representative to handle orders, shipment tracking and client questions from home. It’s a solid pick among Remote Jobs USA for people with a customer service or dispatch background, and it pays by the hour.
Apply for this WFH job
About this Customer Service Representative job
The hiring company moves healthcare shipments, and timing matters. As the Customer Service Representative you would be the first person clients reach for order entry, tracking updates and service problems, and you would work closely with drivers, terminal staff and operations leaders to keep deliveries accurate.
The listing is posted through TalentHop for a client that is not named. If you have worked in a call center, dispatch office or healthcare scheduling team, the daily work will feel familiar, and it counts as a real Work from Home job rather than a hybrid one.
What a Customer Service Representative does here
- Answer customers by phone, email and internal systems, quickly and professionally.
- Enter orders, schedule shipments and send delivery updates accurately.
- Track deliveries and tell customers about status changes before they have to ask.
- Investigate delays, service issues and complaints, and fix them.
- Work with terminal staff, drivers and operations leadership.
- Keep clean records of customer conversations and shipments.
- Follow chain-of-custody steps and any customer-specific rules.
- Help prepare reports on service performance and customer trends.
- Help set up new customer accounts when needed.
- Protect confidential healthcare information and take on other duties as assigned.
Requirements for this remote Customer Service Representative role
- High school diploma or equivalent.
- 1-3 years of customer service experience (preferred).
- Background in logistics, transportation, healthcare services or call centers (preferred).
- Comfort in a fast-paced job with firm deadlines.
- Strong written and spoken communication.
- Skill with Microsoft Word, Excel and Outlook.
- Transportation management or CRM system experience (preferred).
- Good organization, multitasking, problem-solving and conflict resolution skills.
- A serious attitude toward confidentiality and compliance.
Pay for this Work from Home job
The listed rate is $20 to $22 per hour, and the company says the final number depends on your experience and skills. If you work 40 hours a week, that comes to roughly $41,600 to $45,800 a year, though the posting does not state the hours or whether the job is full-time. The listing does not describe benefits.
Location: fully remote
The job is described as fully remote, so you can work from your home office as long as you meet the employer’s location rules. You will need a quiet space, a reliable internet connection and a phone, since calls are part of the day. For more roles like this, browse our Remote Jobs USA hub, where new Work from Home Jobs and WFH Jobs appear daily.
How to apply for the Customer Service Representative job
Applications go through TalentHop’s online application page. Before you start, rewrite your resume so any dispatch, logistics, healthcare or call center work sits near the top, and list the tools you have used, such as Excel, Outlook or a CRM.
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Frequently asked questions
Is this Customer Service Representative job fully remote?
Yes, the listing says fully remote. It does not spell out which locations are eligible, so confirm on the application page.
How much does this Customer Service Representative job pay?
The listed pay is $20 to $22 per hour, depending on experience, skills and other factors.
Do I need healthcare or logistics experience?
It is preferred, not required. The listing asks for a high school diploma and prefers 1-3 years of customer service experience, ideally in logistics, transportation, healthcare services or a call center.
Who is the employer for this WFH job?
The client is described only as a company in the medical logistics industry. The role is posted through TalentHop.
What tools will I use as a Customer Service Representative?
Phone, email and internal systems, plus Microsoft Word, Excel and Outlook. Experience with transportation management or CRM software is a plus.
