Customer Success Manager – Remote Job in USA
Salary: $110K/yr
About the job
About the Company
The Strickland Group — backed by one of the nation’s most respected financial protection organizations — is a family-centered agency built on vision, integrity, and growth. We exist for one reason: to serve people and leave them better than we found them. Customer Success Manager – Remote Job in USA
We’re modernizing the traditional financial protection industry by using advanced technology, AI-supported systems, and meaningful human connection to help families secure their futures.
No cold calling. No chasing strangers. Customer Success Manager – Remote Job in USA
You’ll work exclusively with individuals and families who have already requested information and guidance. Customer Success Manager – Remote Job in USA
WHAT YOU’LL DO
- Learn and master company systems, tools, and solutions to deliver a top-tier client experience
- Engage with warm leads and clients who previously reached out for assistance
- Meet with clients virtually via Zoom or phone to guide them through their protection options
- Serve as the communication bridge between clients and our organization
- Work alongside your agency team to ensure smooth, professional experiences
- Consistently hit or exceed performance benchmarks to earn advancement opportunities
- Maintain required state licensing and compliance standards
- Participate in weekly virtual meetings for training, skill development, and leadership growth
- Build and maintain strong client relationships using company-generated or self-generated inquiries
- Educate families on strategies that support long-term financial security and generational wealth
WHO WE’RE LOOKING FOR
- Preferably 3+ years of experience in sales, customer service, consulting, or leadership
- Tech-savvy and comfortable using modern communication platforms
- Strong organizational skills with the ability to manage flexible schedules
- Confident communicator — both over the phone and on video
- A service-driven mindset focused on helping people make informed decisions
ROLE REQUIREMENTS
- Ability to work flexible hours, including some evenings and weekends based on client needs
- Reliable cell phone, data, and internet connection
- Ability to pass a background check
- Completion of contracting requirements
- Active Life & Health License or willingness to obtain one (we help you get licensed within 7–10 days)
WHAT WE OFFER
- 100% remote work with flexible training and scheduling
- Performance-based income structure, bonuses, and incentives
- Annual all-expense-paid trips for top performers
- Discounted health and protection plan options
- Leadership development and growth pathways within the organization
