HRIS Coordinator – Remote Job USA
Salary: $26/hr – $30/hr
About the job
As HRIS Coordinator is responsible for providing first-line support to end users of the Human Resources Information System (HRIS). This role involves troubleshooting basic issues, guiding users through simple tasks, and escalating complex or unresolved matters to the appropriate team within the tiered support model.
Key Responsibilities of HRIS Coordinator – Remote Job USA – Work from Home
HRIS Support
Serve as the first point of contact for HRIS-related tickets and requests.
Provide timely and effective support via phone, email, or chat to resolve basic HRIS issues for end users.
Assist users in completing basic tasks in the system, such as updating personal information, submitting time off requests, or processing tasks.
Troubleshoot basic system issues, including login problems and system errors.
Document issues and resolutions in the ticketing system for tracking and future reference.
Identify and escalate complex issues or configuration-related needs to Tier 2 or higher-level support teams.
Collaborate with HR, IT, or HRIS teams to ensure issues are resolved in a timely manner.
Monitor HRIS performance and user issues, report any recurring technical glitches or patterns to the appropriate team members.
Participate in testing of new HRIS features or updates as part of the support team.
Assist in generating basic reports from the system. HRIS Coordinator
Documentation and Compliance
Ensure proper documentation and record-keeping of employee inquiries, resolutions, and requests in the HRIS or ticketing software.
Assist with the onboarding process for new employees and direct them to other team members as needed.
Ensure HR processes and systems are compliant with relevant laws and regulations and internal controls.
Provide end-user training on basic HRIS functionality, including self-service features.
Develop and maintain FAQs, user guides, and other self-help documentation to empower users to resolve common issues independently.
Continuous Improvement
Provide feedback to HR leadership on frequently asked questions or common issues to improve HR processes and communications.
Participate in training sessions, reviewing Workday Community, and other tools to stay up to date on HR policies, systems, and compliance requirements.
Work proactively and collaboratively with HR departments (talent development, recruiting, total rewards, employee relations, payroll, etc.) to analyze HR processes, policies and procedures related to HRIS services and make recommendations regarding solutions and improvements.
Partner with the HRIS Team to provide pre/post go live support for implementations of various HRIS solutions.
Proactively recommend process and customer service improvements to the HRIS for both front-end and back-end users.
Contribute to the HRIS Strategy regarding how technology is leveraged to support, enable, and accelerate HR initiatives and business operations.
Collaborate with HRIS team to continuously improve HRIS outcomes in support of the evolving needs for business metrics and analytics that enable and accelerate decision making.
Other Duties as Assigned
Competencies Required
Results Orientation
Analytical Thinking
Problem Solving
Agility
Initiative
Influence
Customer Focus
Learns Quickly and Applies Knowledge
Position Requirements
High school diploma or equivalent required (Associate’s or Bachelor’s degree in HR, business, or a related field preferred).
1-2 years of experience in an HR support or customer service role, preferably within a corporate environment.
Basic knowledge of HR processes and experience in one or more HR functions preferred.
Familiarity with HRIS (Human Resources Information Systems) such as Workday, ADP, or similar software either as an end-user or as an HRIS team member
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Strong problem identification, solving, and resolution skills.
Capable of producing ad-hoc work with quick turn-around and high degree of accuracy.
Emphasis on interpersonal, oral/written communication and presentation skills with ability to communicate technical information in non-technical terms.
Demonstrates ability to manage sensitive and confidential HR information.
Ability to adapt to change in a fast-paced environment, take initiative, and work independently as well as in a team environment.
Physical Requirements
Continuous viewing from and inputting data to a computer screen.
Sitting for extended periods of time.
Travel as necessary (<10%).
Drug Policy
Dealer Tire is a drug-free environment. All applicants being considered for employment, must pass a pre-employment drug screening before beginning work.
