Intake Specialist – Remote Job USA
Salary: $45K/yr – $55K/yr
About the job
Company Description
We represent victims of sexual abuse in civil cases. Our attorneys have extensive experience advocating for survivors of sexual abuse. We are dedicated to helping victims of these horrible crimes heal the wounds of their abuse by empowering them through civil litigation.
Position Overview
We are currently seeking an Intake Specialist to join our Intake Department and assist with the first point of contact for potential new clients. The Intake Specialist will manage live calls from potential clients, conduct respectful intakes, and gather necessary information with confidentiality and care. You will prepare and send retainers via DocuSign, handle legal documentation, and professionally communicate with leads who do not meet the firm’s criteria. The role includes following up with prior leads through calls, emails, and texts, as well as performing general administrative tasks such as organizing files and maintaining records. Collaboration with attorneys and other team members will ensure a smooth and timely client intake process.
The work schedule is Saturday through Wednesday, 9:00 AM to 5:30 PM.
Qualifications
Strong verbal and written communication skills with a focus on active listening, professionalism, and empathy
Ability to build rapport with potential clients, demonstrating care and understanding while managing sensitive topics
Professional and courteous telephone manner, with the ability to manage high volumes of calls in a calm and patient manner
Strong organizational skills and ability to manage multiple tasks simultaneously while maintaining accuracy and confidentiality
Technology-savvy with the ability to quickly learn new systems, and proficiency in Microsoft Office Suite, DocuSign, and legal software
A compassionate and understanding approach to working with survivors of sexual abuse, while maintaining professionalism
Prior experience in a legal or intake environment is a plus, but not required
Why Join Us:
Be part of a supportive team dedicated to helping victims of sexual abuse
Competitive salary and benefits
Opportunity for growth and professional development in a meaningful field
