Online Chat Representative-WFH – Remote Job USA

Salary: $31.2K/yr – $36.5K/yr

About the job

We are seeking a motivated and customer-focused Online Chat Representative to join our remote team. The ideal candidate will be responsible for providing excellent customer service and support through online chat. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities

Respond to customer inquiries and provide support through online chat

Assist customers with product information, troubleshooting, and order processing

Resolve customer complaints and issues in a timely and professional manner

Maintain accurate records of customer interactions and transactions

Collaborate with team members to improve customer service processes and procedures

Qualifications

High school diploma or equivalent

Previous customer service experience preferred

Excellent written and verbal communication skills

Strong problem-solving abilities

Ability to multitask and work in a fast-paced environment

Proficiency in typing and computer skills