Online Chat Support Specialist – Remote Job USA
About the job
Online Chat Support Specialist – Remote job USA is a remote position.
We are seeking an Online Chat Support Specialist to provide real-time support to customers through chat. The role requires clear communication, problem-solving skills, and attention to detail.
Responsibilities:
- Respond to customer inquiries via online chat.
- Assist with order status, account questions, and product information.
- Document interactions in the company system.
- Escalate complex issues to management when necessary.
- Maintain excellent customer service standards.
Requirements
- High school diploma or equivalent.
- 1+ years of customer service or online chat support experience.
- Strong typing and written communication skills.
- Ability to manage multiple chats simultaneously.
- Proficiency in Microsoft Office Suite.
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- 401(k) with company match
- Flexible remote schedule
- Paid training and career development opportunities
- Opportunity for career advancement
Desired Skills and Experience
Online Chat Support Specialist – Remote Job USA Customer Service Communication Skills Multitasking Problem-Solving Data Entry Attention to Detail Time Management
