Administrative Support Representative
Remote · American Specialty Health Incorporated (ASH) · $15.00/hr
USA
If you have spent time around medical paperwork, or you are simply the person who keeps forms, queues and call logs from falling apart, this opening at American Specialty Health Incorporated (ASH) will look familiar. ASH is hiring an Administrative Support Representative for its Medical Necessity/Benefits Administration department, and the position is fully work from home at a listed rate of $15.00 per hour.
Among current Remote Jobs USA listings, this one sits in a particular lane: part Work from Home Administrative Jobs, part Remote Data Entry Jobs, plus a steady amount of phone work. Below is the whole picture in plain order, so you can tell in a few minutes whether this WFH job is worth your application.
What a Remote Administrative Support Representative does all day
ASH describes the core purpose of the role as acting as a liaison between the Medical Necessity/Benefit Administration (MNA) Department and the Clinical Quality Evaluation (CQE) Department. In practice, the duties fall into three buckets.
Tracking & forms
- Research turn-around time using the Medical Necessity In Process Report
- Check with MNA staff whether a Medical Necessity Review Form (MNR Form) is in house, and ask them to process it as priority if so
- Reprint MNR Forms that cannot be located
- Prepare MNR Forms and confirm each one is accounted for on the CQE Daily Report
- Bundle forms and reports by team and deliver them to CQE within standards
- Print and deliver file history as needed
Phone calls
- Call practitioners to request re-faxing of MNR Forms when needed
- Call providers and members as required by the state, with verbal notices handled per state regulations
- Contact practitioners about medical necessity determinations as state law requires
- Document every call in ASH’s proprietary system and in the state-required log screen
- Process a minimum of 100 state-required calls per day
Faxing & queries
- Fax MNR Response Forms (MNRF) to practitioners using Broadfax and prepare the fax files
- Remove data entry errors from batch jobs and FoxPro
- Pull faxes that failed from Broadfax and help mail them manually
- Run MNRF queries in FoxPro, plus other queries and reports
- Fax and mail MNRFs as needed, and handle other assigned duties
Who ASH is asking for
The Administrative Support Representative listing is specific about what it requires, and it is not an entry-level posting.
- High School Diploma or GED Certificate (required)
- Two years of data entry experience, with working knowledge of computers, word processing and spreadsheets (required)
- Microsoft Word and Excel experience (required); Microsoft Access experience is highly desirable
- Internal data entry experience at ASH is preferred
On the people side, ASH lists a familiar set of core competencies: respectful, cooperative working relationships; solid customer service toward internal and external contacts; strong listening and communication; the ability to organize, prioritize and multitask; accuracy and productivity despite constant interruptions; analytical problem-solving; and strict confidentiality in all matters.
The work from home setup, in detail
This is a true WFH position. ASH says the role is trained remotely and must be performed from a designated work area, using company-provided technology equipment.
- A stable connection to your Internet Service Provider, with the ability to join video meetings over a reliable network
- Minimum speed of 50 Mbps down / 10 Mbps up; 100 down / 20 up is recommended for better video quality
- Primarily sedentary work, with the ability to sit for long periods
- Able to see, speak and hear, communicate verbally and in writing, and use a telephone, keyboard and mouse
- Ability to lift up to 10 lbs
Before you apply: what the listing does and doesn’t say
Worth noticing. The 100 state-required calls per day is a firm minimum, so this Administrative Support Representative job suits someone who is comfortable on the phone and accurate under pressure. Because two years of data entry is required, it is not one of the Entry-Level Remote Jobs or Remote Jobs with No Experience.
Not stated. The listing does not spell out weekly hours, full-time status, benefits, or which states ASH can hire in. Confirm those on the official application page rather than assuming.
One practical tip: if you apply, make your data entry years, Word and Excel skills, and any Access or call-documentation experience easy to find on your resume. Those are the exact things this listing asks for.
How to apply for the Administrative Support Representative role
Applications go through ASH’s official careers page on Jobvite. Job4Pak does not take applications, so apply directly with the employer.
Want more listings like this? Join the Job4Pak WhatsApp channel or browse the Remote Jobs USA hub.
ASH states it is an Equal Opportunity/Affirmative Action Employer. Applicants who need an accommodation to use the career center can contact ASH Human Resources at (800) 848-3555 x6702.
Frequently asked questions
Is the Administrative Support Representative job fully remote?
Yes. ASH describes it as a work from home position that is trained remotely, performed from a designated work area with company-provided technology equipment.
How much does this WFH job pay?
The listing shows $15.00 per hour. Benefits and other compensation details are not stated, so check with ASH during the application process.
Can I apply with no experience?
Not for this one. ASH requires two years of data entry experience, working knowledge of word processing and spreadsheets, and Microsoft Word and Excel experience.
What internet speed do I need?
A consistent minimum of 50 Mbps down and 10 Mbps up. ASH recommends 100 down and 20 up for higher quality video meetings.
Can anyone in the USA apply?
The listing does not name specific states or restrictions, and Job4Pak shows it for applicants in the United States. Confirm eligibility on the official ASH application page before applying.
