Call Center Representative – Remote
Every call that reaches a medical office is a small judgment call: how urgent is it, and who needs to hear about it? This Call Center Representative job with St. Peter’s Health Partners puts that decision in your hands from home, on a full-time day shift.
Why this Call Center Representative job stands out
Plenty of Remote Customer Service Jobs are about order status and password resets. This one sits inside a medical group. You are the first point of contact for patients and a liaison between callers and clinical staff, so accuracy and calm matter as much as speed. The employer calls it a high-volume call center position.
It is also a Full-Time Remote Jobs listing with a stated pay range and set office hours, which is not a given among Work from Home Jobs in healthcare. The employer is St. Peter’s Health Partners, and the application runs through the Trinity Health careers site.
What a Call Center Representative does here
- Answers incoming calls, assesses urgency, then triages and directs each one according to established procedures.
- Schedules and confirms patient appointments by protocol, coordinating with clinical personnel.
- Collects patient registration details, verifies insurance eligibility, and prepares charts for visits.
- Follows the group’s telephone etiquette guidelines and takes and relays messages on time.
- Records messages for physicians and staff with complete information and routes them through the EMR system.
- Helps patients with MyChart questions and keeps up with changes and FAQs.
- Documents accurately in company systems and completes patient forms.
- May collect payments and make sure they are posted accurately and on time.
- Answers questions on referrals, authorizations and requisitions per protocol, and knows the services and hours of the offices and extended care locations.
Who this role fits
A high school diploma or GED is required. The minimum experience is a combination of patient services, medical reception, call center work in a medical environment, or another customer service setting. The listing says call center experience and medical office experience are both highly preferred, and coursework in insurance and billing or medical practice education is a plus.
Pay, schedule and perks
The listing says pay may also vary within the range depending on location. Under position highlights, the employer mentions a strong orientation program, a generous tuition allowance and career development. Other benefits are not described, so ask what applies to a remote employee.
Confirm before you apply
The job page is tied to Rensselaer, New York (12144) even though the role is remote. The listing does not say whether remote work is open to applicants outside New York, so check that first. It also does not say who supplies equipment or what the internet and workspace requirements are.
- Is remote work limited to certain states?
- What equipment and phone system will you use at home?
- How long is the orientation, and is it done remotely?
How to apply
The apply button goes to the employer’s own Trinity Health careers page, so you can apply there directly. Lead with any call center or medical office experience, and mention comfort with scheduling, insurance verification and EMR or patient portal tools if you have it.
More WFH Jobs are collected in our Remote Jobs USA category.
Call Center Representative FAQ
Is this Call Center Representative job fully remote?
The title and description say remote. The listing is tied to Rensselaer, New York, so confirm which states are eligible before applying.
How much does it pay?
The range is $18.50 to $23.90 per hour, based on experience and possibly varying by location.
What are the hours?
The role is full time on a day shift, with office hours Monday to Friday.
Do I need call center experience?
It is highly preferred, as is medical office experience. The minimum is a mix of patient services, medical reception, call center or other customer service experience.
How do I apply?
Use the apply button on this page. It opens the job on the Trinity Health careers site for St. Peter’s Health Partners.
Ready to apply for the Call Center Representative job?
Remote healthcare roles with posted pay draw strong interest. Send your application while the listing is open.
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