Customer Support Specialist – Remote Job in USA
About the job
Job Description
Join CodeVista as an entry-level Customer Support Specialist in a fully remote position. Provide top-notch assistance to customers via email, chat, and phone, resolving queries efficiently from the comfort of your home. Enjoy flexible schedules, work-life balance, and the freedom to contribute from anywhere in the US. Perfect for motivated individuals eager to start their career in customer service. Customer Support Specialist – Remote Job in USA
As a Customer Support Specialist at CodeVista, you’ll play a vital role in ensuring our clients receive exceptional service in a dynamic, remote work environment. This entry-level position is ideal for those new to the field who are enthusiastic about helping others and building foundational skills in customer support. Customer Support Specialist – Remote Job in USA
Your primary responsibilities will include responding to customer inquiries through various channels such as email, live chat, and phone support. You’ll assist users with product questions, troubleshooting basic technical issues, and guiding them through our software solutions. For instance, you might help a client navigate our coding platform or explain features of our educational tools. Documentation is key, so you’ll log interactions in our customer relationship management (CRM) system to track resolutions and follow-ups. Customer Support Specialist – Remote Job in USA
In this remote role, you’ll collaborate with a distributed team using modern tools like Slack for daily communication, Zoom for virtual team meetings, and Zendesk or similar ticketing software for managing support requests. We emphasize asynchronous communication to accommodate different time zones, allowing you to work flexibly while maintaining productivity. Expect to participate in weekly check-ins and training sessions to stay updated on best practices and company updates.
Entry-level candidates will receive comprehensive onboarding to familiarize themselves with our products and processes. No prior experience is necessary, but a willingness to learn is essential. You’ll develop skills in active listening, problem-solving, and empathy, which are crucial for de-escalating issues and turning potential frustrations into positive experiences. Our supportive culture encourages growth, with opportunities to shadow senior specialists and access online learning resources.
Remote work at CodeVista means you have the autonomy to create your ideal workspace. We provide guidelines for setting up an ergonomic home office and use tools like Trello for task management and Google Workspace for collaboration. Time management is key in this self-directed role, where you’ll prioritize tickets based on urgency and meet response time SLAs (Service Level Agreements). You’ll also contribute to knowledge base articles, helping to build resources that empower self-service for common queries.
This position fosters a sense of community despite the remote setup, with virtual team-building activities and recognition programs to celebrate achievements. As part of a growing tech company focused on coding education, you’ll gain exposure to innovative tools and methodologies, setting a strong foundation for future career advancement in customer success or support management.
Overall, this role offers a rewarding entry point into the tech industry, combining meaningful customer interactions with the perks of remote flexibility. Join us to make a difference while growing professionally in a collaborative, inclusive environment.
Requirements
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic proficiency with computers and common software (e.g., email, browsers)
- Excellent customer service orientation with empathy and patience
- Self-motivated with solid time management abilities
- Comfortable working independently in a remote setting
- Willingness to learn company tools and processes quickly
- Reliable internet connection and quiet workspace
