Most customer success roles promise a seat at the table. This Customer Success Manager opening at Keebler Health puts you at the table before the contract is even signed. Among today’s Remote Jobs USA listings, it stands out for how early you meet the customer and how long you stay with them.

Keebler Health builds software that helps primary care groups, ACOs and health plans act on real-time data in value-based arrangements. The company describes this position as the face of Keebler Health for its customers. It is one of the more senior-leaning Work from Home Jobs we have posted this month, so read the requirements carefully before applying. Browse more roles in our Remote Jobs USA category.

What the Customer Success Manager Does

You own the relationship for a portfolio of accounts, from late-stage sales through onboarding and the long-term partnership after go-live. You work alongside the Implementation team, who handle the technical build, while you remain the person the customer knows and trusts.

Customer relationships

• Join late-stage sales conversations to set realistic expectations before contract signature.
• Build relationships with executive, clinical, operational and technical stakeholders.
• Advocate for customers inside Keebler Health so feedback reaches Product, Engineering and Clinical teams.
• Create account plans, stakeholder maps and communication rhythms for each account.
• Lead business reviews, executive check-ins and planning conversations.
• Play a key part in renewals and spot additional features that fit a customer’s goals.
• Monitor account health and address risks before the customer has to raise them.

Managing a portfolio

• Balance competing priorities across several customers.
• Carry requests, issues and escalations through to resolution with Implementation, Support, Product, Engineering and Clinical teams.
• Set honest expectations on timing and scope, including saying “no” or “not yet.”
• Keep commitments visible and hold internal and external stakeholders accountable.

Working with Implementation

• Make the handoff from onboarding to ongoing account management smooth.
• Drive adoption across practices and user groups, including new users and sites over time.
• Share structured customer feedback and help build repeatable customer success playbooks.

What Success Looks Like

• First 30 days: learn the platform, customers and internal teams, meet your stakeholders and take ownership of steady-state customers.
• First 90 days: own your portfolio, with account plans in place and your first quarterly business reviews completed.
• First year: customers who are live and using the platform, clear measures of value, and renewals or expansions that reflect it.

Requirements for This Remote Customer Success Manager Role

• 3–5+ years in customer success, account management or another customer-facing role, ideally in software.
• A track record of owning customer relationships and growing or renewing accounts, with measurable results.
• Comfort running a commercial conversation, spotting an opening and asking for the next step.
• Credibility with senior customers and confidence in difficult conversations.
• Strong organization across several accounts, and the ability to work with technical and non-technical teams without direct authority.
• Strong written and verbal communication, and comfort in an early-stage, fast-changing environment.

The posting also says the team uses LLMs and AI tools to remove friction and build capacity, and expects you to improve the team’s systems alongside your own output.

Location: Remote, With a Regional Preference

This is a US-based WFH Jobs listing. Keebler Health states a strong preference for candidates based in North Carolina or New York, where its team hubs are. If you live elsewhere in the United States, the posting does not rule you out, but expect the preference to matter.

Pay and What Keebler Health Offers

The listed compensation range is $80K–$110K. The employer also lists equity options and a benefits package, a fast-paced environment, professional growth opportunities, a collaborative team culture, and the chance to shape a foundational role. Specific benefit details are not published in the posting, so ask during the interview process.

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