Customer Service Representative: Medical Logistics Remote Job at 1st Choice Delivery, $20 to $22 an Hour
1st Choice Delivery is hiring a Customer Service Representative to support healthcare clients, drivers and internal teams. The pay is $20 to $22 an hour. You’d enter orders, track deliveries and fix problems fast in a time-sensitive medical delivery business. A good pick if you’re searching for Work from Home Jobs that go beyond a basic call queue.
Apply on the employer’s site New WFH Jobs on WhatsAppAbout 1st Choice Delivery
1st Choice Delivery moves time-sensitive shipments for healthcare clients, so accuracy matters here. Orders have deadlines, chain-of-custody rules apply, and customers expect updates without having to chase them. The Customer Service Representative is the main point of contact between those customers, the drivers on the road and the operations team.
That makes this one of the more practical Remote Jobs USA openings for anyone with logistics, healthcare services or call center experience who wants work that actually matters to the customer on the other end.
What a Customer Service Representative does here
Orders and tracking
- Give timely, professional service by phone, email and internal systems
- Enter orders, schedule shipments and post delivery updates accurately
- Track deliveries and tell customers the status before they ask
Fixing problems
- Investigate and resolve service issues, delays and complaints
- Work with terminal staff, drivers and operations leaders to keep service accurate
- Support onboarding of new customer accounts when needed
Records and compliance
- Document customer interactions and shipment records accurately
- Follow chain-of-custody procedures and customer-specific requirements
- Help prepare reports on service performance and customer trends
- Protect confidential healthcare-related information
- Take on other duties that support operations
Skills the employer wants
- Clear written and verbal communication
- A strong customer service mindset and professional manner
- Calm, solution-focused thinking when things get busy
- Organization, multitasking and attention to detail
- Working knowledge of Microsoft Word, Excel and Outlook
- Transportation management system (TMS) or CRM experience is preferred
- Problem-solving and conflict resolution skills
- A real commitment to confidentiality and compliance
Background and experience
- High school diploma or equivalent (required)
- 1 to 3 years of customer service experience (preferred)
- Logistics, transportation, healthcare services or call center experience (strongly preferred)
- Experience in time-sensitive or high-volume service settings (preferred)
- Strong computer skills and the ability to pick up new systems quickly
Pay, hours and travel
Because evenings, weekends and holidays can be part of the schedule, be upfront in your interview about what shifts you can cover. For WFH Jobs in logistics, that flexibility is often what separates two similar candidates.
Is this Customer Service Representative job for you?
If you like fast problem solving and don’t mind a busy queue, this fits. If you’ve worked dispatch, shipping, healthcare scheduling or a support line, say so plainly on your resume and name the systems you’ve used. Anyone who has handled a late delivery and kept the customer calm already has the core skill.
How to apply
- Use the button below to open the employer’s career page
- Update your resume to show customer service, logistics or healthcare experience first
- List the tools you know, including Microsoft Office and any TMS or CRM
- Mention the schedule flexibility you can offer
Apply for the Customer Service Representative job
Frequently asked questions
Is this Customer Service Representative job remote?
We’re listing it with our Remote Jobs USA openings, but the employer’s description doesn’t spell out the work setup. Confirm the remote arrangement and any equipment or location rules with the recruiter before you go further.
What does a Customer Service Representative do at 1st Choice Delivery?
You handle orders, schedule shipments, track deliveries, solve service issues and keep accurate records for healthcare clients, working with drivers, terminal staff and operations leaders.
Do I need experience for this customer service job?
A high school diploma or equivalent is required. One to three years of customer service is preferred, and logistics, healthcare services or call center experience is strongly preferred. TMS or CRM knowledge helps.
How much does this Customer Service Representative job pay, and what is the schedule?
The pay range is $20 to $22 an hour. Hours are standard business hours, though evenings, weekends and holidays may be needed depending on operations and customer requirements. No travel is required, and the role has no supervisory duties.
Where can I find more Work from Home Jobs and WFH Jobs?
Browse the full Remote Jobs USA category on Job4Pak, or follow the WhatsApp channel for new listings.
Ready to apply as a Customer Service Representative?
Good Remote Jobs USA listings don’t stay open long. Apply while this one is live.
Apply now Join our WhatsApp channelJob4Pak shares listings for information only and isn’t the employer. 1st Choice Delivery provides equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. Reasonable accommodations may be made for individuals with disabilities.
