Representative – Customer Service
at Wesco (Remote)
A work from home customer service job with a large B2B distribution company. You’ll answer customer questions, fix problems and keep other departments in the loop.
Apply for this Customer Service job →$22.67/hrHigh
$28.34/hr
About this remote Customer Service job
Wesco is a business-to-business distribution and supply chain company with more than 20,000 people worldwide. This Representative – Customer Service opening sits on the customer side. People contact the team with questions, account issues and complaints, and you sort it out.
Most issues are routine, but some will take digging. When a problem needs another department, you send it over and stay on it until the customer has an answer. It’s a steady, people-first WFH job, and the pay range is better than a lot of Remote Jobs USA in customer support.
What you’ll do as a Customer Service Representative
- Answer customer questions, account inquiries and concerns
- Handle customer complaints
- Research and fix customer problems
- Act as the link between the customer and other departments
- Process payments for cash account customers
- Back up the sales counter with phone inquiries and walk-ins
- Work out what a customer actually needs
- Refer issues to service or technical teams and follow up
Requirements for this WFH job
- High school diploma or equivalent. An associate degree (US) or college diploma (Canada) is preferred.
- 2 to 4 years of relevant experience.
- Strong interpersonal skills, in a mixed and diverse team.
- Clear spoken and written communication.
- Calm under pressure, with good attention to detail.
- Tact and professionalism with every customer, every time.
- Computer skills, including Word, Excel and email.
Pay and benefits
The listed pay is $22.67 to $28.34 per hour. Wesco says the final offer can vary with location, education, experience, skills, shift or any union agreement. Some positions also include a bonus or sales incentive plan, and certain sales roles can earn commission, so ask whether this one is eligible.
Benefits apply to eligible employees, and full details are on Wesco’s careers page.
Apply now →
Customer Service FAQs
Is this Representative – Customer Service job remote?
Yes, it’s one of the Remote Jobs USA we’re listing right now. Check the Wesco page for any location or schedule details before you apply.
How much does this WFH job pay?
$22.67 to $28.34 per hour. The offer can vary with experience, skills, shift and location.
How much experience do I need?
Wesco asks for 2 to 4 years of relevant experience and a high school diploma or equivalent.
Does the job include a bonus or commission?
For eligible positions, pay can include a bonus or sales incentive plan, and some sales roles have commission. Ask the recruiter if this one qualifies.
What skills matter most for these Work from Home Jobs?
Clear communication, patience with upset customers, attention to detail and basic Word, Excel and email skills.
